Shipping policy
Shipping
Please note: At times restrictions in operation for courier companies may cause your order to be slightly delayed beyond the delivery estimated time. This is out of our control, however we will fully support to ensure your order is delivered and if need be will send a replacement should the parcel be lost.
MyFresh is committed to providing you with a smooth transaction from purchase to delivery. We take full care and attention in offering a delivery method that is cost effective and quick.
HOW QUICK DO YOU DISPATCH ORDERS?
We aim to process and dispatch your order within 1 working day offering a '24 hour' dispatch policy (excluding Saturday/Sunday/Bank Holidays due to delivery company restrictions).
HOW IS MY ITEM SENT?
All orders are sent using a secure tracked delivery method. The only instance we will send items via standard non tracked delivery is if the item quantity and value doesn't warrant a tracked method. We will always have proof of postage and delivery from the courier company.
WHAT IF I NEED MY ITEM QUICKER?
We know that some of our customers may require items quicker then our standard delivery option. In this instance all you need to do is select the 'Tracked 24' option during the checkout process and pay the extra delivery costs. Please note that you must place your order by 10am. This service excludes Saturdays, Sundays and Bank Holidays.
ARE MY ITEMS FULLY INSURED?
We will make sure that you receive your items or get your full money back if the items are not delivered. It is our job to take up any claims for lost/damaged items with the delivery provider giving you 100% peace of mind.
DO YOU OFFER FREE DELIVERY?
We will honor free delivery if your order exceeds £50. If this option is not visible during checkout then please contact us and we will take care of the rest.
DO YOU SHIP OUTSIDE THE UK?
We only offer delivery within the United Kingdom at present. If you are overseas and interested in purchasing then please contact us at support@myfreshactive.co.uk.
WHAT IF MY PARCEL IS LOST OR DAMAGED?
In the event of your parcel being lost or damaged, compensation will be sought from the delivery company by MyFresh so you don't have to worry. We will offer you a new replacement or a full refund. Please refer to our Refund/Exchange policy for details.
Please note: At times restrictions in operation for courier companies may cause your order to be slightly delayed beyond the delivery estimated time. This is out of our control, however we will fully support to ensure your order is delivered and if need be will send a replacement should the parcel be lost.
MyFresh is committed to providing you with a smooth transaction from purchase to delivery. We take full care and attention in offering a delivery method that is cost effective and quick.
HOW QUICK DO YOU DISPATCH ORDERS?
We aim to process and dispatch your order within 1 working day offering a '24 hour' dispatch policy (excluding Saturday/Sunday/Bank Holidays due to delivery company restrictions).
HOW IS MY ITEM SENT?
All orders are sent using a secure tracked delivery method. The only instance we will send items via standard non tracked delivery is if the item quantity and value doesn't warrant a tracked method. We will always have proof of postage and delivery from the courier company.
WHAT IF I NEED MY ITEM QUICKER?
We know that some of our customers may require items quicker then our standard delivery option. In this instance all you need to do is select the 'Tracked 24' option during the checkout process and pay the extra delivery costs. Please note that you must place your order by 10am. This service excludes Saturdays, Sundays and Bank Holidays.
ARE MY ITEMS FULLY INSURED?
We will make sure that you receive your items or get your full money back if the items are not delivered. It is our job to take up any claims for lost/damaged items with the delivery provider giving you 100% peace of mind.
DO YOU OFFER FREE DELIVERY?
We will honor free delivery if your order exceeds £50. If this option is not visible during checkout then please contact us and we will take care of the rest.
DO YOU SHIP OUTSIDE THE UK?
We only offer delivery within the United Kingdom at present. If you are overseas and interested in purchasing then please contact us at support@myfreshactive.co.uk.
WHAT IF MY PARCEL IS LOST OR DAMAGED?
In the event of your parcel being lost or damaged, compensation will be sought from the delivery company by MyFresh so you don't have to worry. We will offer you a new replacement or a full refund. Please refer to our Refund/Exchange policy for details.